Who we are

Our website address is: https://careforyouhealthcare.com.

Privacy Policy

Last Updated: [07/03/2025]

Thank you for using CareForYou web & Mobile application, developed by processdial.net (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service online via web or mobile Application. By using the App, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information to provide and improve our services with you:

Personal Information

Patients: Name, email address, phone number, date of birth, medical history, and appointment details.
Doctors: Name, email address, phone number, professional qualifications, and schedule availability.
Receptionists: Name, email address, and phone number.

Usage Data

We do not collect data from your device neither request for data permissions.

Payment Information

• If the App includes paid features in the future, we may collect payment details in a secure and safe storage, through secure payment gateways like stripe and others. You’ll be notified.

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the App’s functionality.
• To facilitate appointment booking and clinic management.
• To send reminders, notifications, and updates related to appointments.
• To improve the App’s features and user experience.
• To respond to user inquiries and provide customer support.
• To comply with legal obligations and enforce our terms of service.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With Healthcare Providers: To facilitate appointment booking and clinic management.
With Service Providers: To third-party vendors who assist us in operating the App (e.g., cloud hosting, payment processing).
For Legal Reasons: To comply with legal obligations, protect our rights, or prevent fraud.

Data Security

We take the security of your information seriously and implement appropriate measures to protect it:

• Data is encrypted during transmission and storage.
• Access to personal information is restricted to authorized personnel only.
• Regular security audits are conducted to ensure data protection.

Your Rights

You have the following rights regarding your personal information:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations or you can simply click and delete from your menu profile.
Opt-Out: Opt out of receiving promotional communications.

To exercise these rights, please contact us at info@careforyouhealthcare.com.

6. Cookies and Third-Party Services

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

The App may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before using their services.

7. Children’s Privacy

The App is not intended for use by individuals under the age of 13. Parents are responsible to guide and access this app on their behalf. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@careforyouhealthcare.com
Address: 13 Nangwenya Road, Rhodes park, Lusaka Zambia.

10. Consent

By using the App, you consent to the collection and use of your information as described in this Privacy Policy.